Technology issues don’t stick to business hours, so your IT helpdesk shouldn’t either. You can expect friendly, capable service—anytime of day.
The RISE IT Help Desk Offers Superior Client Service with Industry-Leading Response Time
From basic issues to major outages, the RISE IT Help Desk is prepared to your every business need through unsurpassed IT support. Every division of your business requires smooth-sailing technology to fuel your success and ongoing growth. Whether it’s finance, operations, HR, sales, customer service, everything grinds to a halt when technology fails. Whether it’s a crisis or you simply have a user who requires personal technical support, RISE is ready to serve with full-spectrum tier 2 support.
Forget long or unanswered response times or needing to micromanage your organization’s IT support requests. Your RISE Team responds in two minutes or less for a Priority 1 issue.
- Day-to-day IT troubleshooting issues
- SysAdmin support
- Requests for access to files, apps, and hardware
We understand the time and and costs that go into taking care of the mundane, day-to-day support requests internally. With RISE, you can delegate the headaches of day-to-day support—often for far less than doing it internally. Let our world-class team of support techs quickly handle these requests from throughout your company.
Today, the RISE IT Helpdesk supports users nationwide across a wide range of industries.
We’ll save your organization both time and money as we take time-consuming calls off your hands. That way, your team can focus on the strategic work that drives our revenue. It’s not just about the number of tickets an IT team can close—it is about the team’s ability keep to keep every aspect of the business moving forward.
With RISE, you and your team get back the time to focus on the strategic projects and priorities that impact the operations and bottom line of your business. By passing off lower-level tasks with our outsourced IT Helpdesk, we take care of the technological and operational back end so you run faster and take all the credit. So instead of resetting that team member’s password yet again, you can have your eye on the initiatives that truly will move the needle and show what you can do, while paying less in overhead.
You’ll set the parameters around which devices, applications, communication channels, and file access should be in each departmental profile, and we’ll take it from there.
- Procure & provision/de-provision devices
- Manage app & software credentials
- Handle file and cloud storage access