FREQUENTLY ASKED QUESTIONS
Is all of this really necessary?
Yes, it seems like a lot, but after years of experience, we’ve identified a holistic program that covers all the important aspects and ensures they are working in alignment. Too many people pick and choose 1-2 essentials and wonder why it’s not working. Our program is proven to make a lasting, long-term difference with continual, consistent, quality coverage across all major channels.
How long before I see results?
Onboarding any new marketing vendor often takes 30-60 days, but we’ve honed this process to get you rolling with some progress in month one. You’ll see improvements to your website, directory listings, and social media channels and have a clear game plan while our team starts your content in the first 30 days. Content publishing starts in month two. SEO work requires a long-term strategic vision and will generally take 3-6 months to start improving your search rankings, traffic, and new client volumes.
What types of payment do you accept?
Most clients pay via monthly echeck automatic payments, and we prefer this in order to keep our fees down. Major credit card drafts can also be arranged if necessary, simply discuss it with us during your onboarding process.
What happens when I schedule a call?
You’ll talk to your assigned Chief Marketing Advisor about your goals and the type of program you are interested in, make sure that we are real human professionals that know what we are doing, get answers to any questions you have, and if you’re ready, begin the onboarding process.
Can I change plans at any time?
Of course, we just need 30 days notice, since we prepare your custom content a month ahead. Simply notify your account manager to upgrade or downgrade your program.
Do I have to sign a long term contract?
Absolutely not. We’re here to serve you, not the other way around. We do ask for a verbal, handshake agreement of 6 months when you join us, because digital marketing requires a long-term strategic commitment in order to bring results and eventually dominate your area over months and years. That said, you can cancel your program anytime. Because we produce your custom content a month ahead, this means you will be billed just one more time after cancelling and your final round of content will be published. So that’s why we ask for 30 days notice.
Are there any other fees not included in the monthly fee?
RISE is unique in that it offers an all-inclusive marketing program that is firing on all cylinders. Clients are encouraged and welcome to allocate more budget toward paid advertising, or to upgrade to a premium wire for a press release, or design and print brochures or flyers, for instance. However, your program includes all of the basics without extra fees.
What if I’m not satisfied?
At RISE we have a “make it right” philosophy. We pride ourselves on providing the best marketing strategy, content, and results at an affordable rate and conduct our business with integrity and authenticity. We are very straightforward and always work closely with clients, human-to-human, to ensure you are satisfied with our service.